Answer:

• Churchill Road, Infront of Haron Tower, Addis Ababa, Ethiopia

Answer:

• 152

Answer:

• 8342

Mobile banking allows users to perform transactions and manage accounts via mobile devices.

Yes, Siket Mobile Banking Services are available to all the Retail customers of Bank.

Mobile Banking facilitates the customers for accessibility of banking services round the clock with the help of mobile devices. 

• Fund transfer to own account and to other Siket account
• Fund transfer to other bank account(P2P)
• Transfer to telebirr
• View your statement in detail
• Pay and manage your beneficiaries
• Check daily exchange rate
• Standing order
• View your loan account and payment schedule
• Branch/ATM locator

You need to have account with Siket Bank, a valid mobile number with network connection for USSD and Internet connection for Mobile application and online banking services.

No, the SIKET Mobile Banking Services are accessible through presently available Service Providers.

You can register for the Mobile Banking Services by submitting request on the required application form at any of our nearest Siket Bank branch. 

If you need to update your mobile phone number, please visit your nearest branch or contact our customer care call center. Our team will be happy to assist you with the process. 

If your mobile phone is lost or stolen, please be assured that no one can access your account without knowing your password. However, we advise you to report the incident to your nearest branch at your earliest convenience.

For Mobile application you should have to use smart phone, however for USSD you can access with any type of phone.

Yes, Agreeing to the Terms and Conditions is mandatory for using our Mobile Banking services. For mobile application, customers must accept these terms. Additionally, when applying for USSD, customers are required to read and sign the terms during the application process.

The activation code is a one-time process code that facilitates the registration for mobile banking (USSD & Mobile application) services. Users must enter the code received via SMS to successfully activate their mobile banking.

Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Visit your nearest branch to get new activation code. We'll send you a text message with a new activation code.

Yes. Our app uses software to keep the banking details on your device safe and private. For the security of your accounts, your Siket Username and Password are required in order to access the app. As an extra level of security, Siket also requires to register the customer mobile device too.

Our app does not work on jailbroken or rooted devices.

The Siket Mobile app supports iPhones and Android smartphones and tablets running version 5.0 or higher. 

The temporary PIN is a one-time or initial code provided by your bank (usually via SMS, email, or mail) to help you log in to the mobile banking app for the first time or after a reset. 

Yes — change it immediately after your first login. Temporary PINs are not meant for long-term use. Replacing it with your own personal PIN (or password/passcode) significantly improves security, as the temporary one may be weaker or could have been seen by others during delivery.

1. Open the mobile banking app and log in using the temporary PIN.

2. Look for a Side bar click on change PIN button

3. Follow the prompts — you'll usually need to enter the temporary/old PIN first, then create and confirm a new one. 

• Don't use obvious patterns (e.g., 123456, 000000, birthdate, or phone number).
• Make it different from your other PINs (ATM, phone unlock, etc.)
• Never share it with anyone, including bank staff (legitimate banks won't ask for it). 

Contact your bank's customer support (8342) or Visit your nearest branch.